3rd Party Collections Representative

Central Portfolio Control; Minnetonka (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Portfolio Control, Inc. in Minnetonka, MN is seeking a full-time 3rd Party Collections Representative to contact consumers about past-due accounts and arrange compliant payment solutions.

This on-site role requires handling outbound and inbound calls, verifying information, explaining balances, and negotiating settlements. You will document all activity in our system, adhere to FDCPA and state laws, and collaborate with supervisors to meet performance goals in a respectful,

Qualifications

• Experience in collections, customer service, or call center environments.
• Strong communication and negotiation skills.
• Understanding of FDCPA and compliance.
• Proficient data entry and CRM experience.
• On-site work in Minnetonka, MN.
• High school diploma or equivalent.
• Willingness to participate in training.

Responsibilities

• Make outbound calls and handle inbound calls.
• Verify account information and explain balances.
• Negotiate payment arrangements or settlements.
• Document all interactions accurately in the system.
• Follow federal and state collection laws and company policies.
• Collaborate with supervisors and teammates to meet performance goals.

Skills

Strong communication

Negotiation skills

Compliance awareness

Team collaboration

On-site work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Company Description

Central Portfolio Control is a nationally licensed collection agency specializing in the recovery of distressed accounts receivable while delivering strong bottom-line results and exceptional customer service. Headquartered in Minnetonka, MN, the organization operates as a full-service collection and recovery operation with a focus on professionalism, performance, and regulatory compliance. Since its founding in 1998, Central Portfolio Control has grown steadily, expanding services for clients and creating job opportunities in the local community. The company values experienced staff, a strong corporate culture, and ethical practices in all collection activities. Team members are supported with training and tools designed to ensure both individual success and positive customer experiences.

Role Description

The 3rd Party Collections Representative is a full-time, on-site role based in Minnetonka, MN, responsible for contacting consumers regarding past-due accounts and arranging payment solutions that are compliant and customer-focused. Day-to-day tasks include making outbound and handling inbound calls, verifying account information, explaining balances, and negotiating payment arrangements or settlements according to company and client guidelines. The role involves documenting all interactions accurately in the system, following federal and state collection laws, and adhering to company policies and compliance standards. The Representative collaborates with supervisors and team members to meet performance goals, resolves inquiries in a professional manner, and escalates complex issues when necessary. This position may also include working designated shifts, participating in ongoing training, and contributing to a respectful, results-driven work environment.

Qualifications

• Experience in collections, customer service, or call center environments, with the ability to handle high call volumes and meet performance targets.
• Strong communication and negotiation skills, including active listening, clear explanation of account details, and professional conflict resolution.
• Understanding of or willingness to learn applicable collection laws and regulations (e.g., FDCPA), along with a commitment to compliance and ethical practices.
• Solid computer and data entry skills, including comfort with CRM or collection systems and accurate documentation of account activity.
• Ability to work on-site in Minnetonka, MN, maintain punctuality, and collaborate effectively with team members and supervisors.
• High school diploma or equivalent; additional education or training in finance, business, or related fields is a plus.
• Prior experience in third-party collections or accounts receivable is beneficial but not required; willingness to participate in training and continual skill development.