On-Floor Shift Leader: Food Quality & Guest Experience

Flock-; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Flock & Fresh is seeking a hands-on Shift Manager to lead assigned shifts, ensuring safe, efficient, and consistent restaurant operations. You will support food quality, guest experience, cleanliness, and cash accountability while coaching team members and responding to guest needs.

You will work with leadership and staff to set priorities, reinforce standards, and adapt to changing guest demands. Flexibility to cover various stations and shifts is essential.

Qualifications

• Must be 18 years or older.
• Manager Food Handler certification required before starting work.
• Restaurant leadership experience preferred; internal candidates should demonstrate proficiency in Flock & Fresh operations.

Responsibilities

• Lead assigned shifts with clear direction, organization, urgency, and accountability on the floor.
• Ensure service, food quality, cleanliness, and station readiness are maintained.
• Direct and support Team Members to maintain pace, coverage, accuracy, and execution.
• Actively fill in front-of-house and back-of-house as needed for continuity.
• Protect food quality, safety, presentation, and speed of service during shifts.
• Complete opening, transition, and closing procedures with logs and checklists.
• Monitor station readiness, product levels, prep needs, and communicate shortages promptly.
• Coach Team Members and reinforce standards while recognizing strong performance.
• Address guest concerns professionally and escalate significant issues as needed.
• Maintain cash handling, drawers, deposits, refunds, discounts, voids, and shift reporting.
• Follow all food safety, allergen-awareness, and sanitation requirements.
• Identify and report equipment or safety concerns promptly.
• Support receiving, storage, organization, rotation, and inventory practices.
• Embrace updated standards from new menu items and technology changes.
• Comply with all company policies and procedures.
• Step into any restaurant role as needed to protect guest experience.

Skills

Guest service leadership

Food safety knowledge

Cash handling experience

Team coaching

Communication

Decision-making

Reliability

Adaptability

Education

Manager Food Handler certification

Job description

Flock & Fresh is seeking a hands-on Shift Manager to lead assigned shifts, ensuring safe, efficient, and consistent restaurant operations. You will support food quality, guest experience, cleanliness, and cash accountability while coaching team members and responding to guest needs.

You will work with leadership and staff to set priorities, reinforce standards, and adapt to changing guest demands. Flexibility to cover various stations and shifts is essential.