Shift Manager

Flock-; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Flock & Fresh is seeking a hands-on Shift Manager to lead assigned shifts, ensuring safe, efficient, and consistent restaurant operations. You will support food quality, guest experience, cleanliness, and cash accountability while coaching team members and responding to guest needs.

You will work with leadership and staff to set priorities, reinforce standards, and adapt to changing guest demands. Flexibility to cover various stations and shifts is essential.

Qualifications

• Must be 18 years or older.
• Manager Food Handler certification required before starting work.
• Restaurant leadership experience preferred; internal candidates should demonstrate proficiency in Flock & Fresh operations.

Responsibilities

• Lead assigned shifts with clear direction, organization, urgency, and accountability on the floor.
• Ensure service, food quality, cleanliness, and station readiness are maintained.
• Direct and support Team Members to maintain pace, coverage, accuracy, and execution.
• Actively fill in front-of-house and back-of-house as needed for continuity.
• Protect food quality, safety, presentation, and speed of service during shifts.
• Complete opening, transition, and closing procedures with logs and checklists.
• Monitor station readiness, product levels, prep needs, and communicate shortages promptly.
• Coach Team Members and reinforce standards while recognizing strong performance.
• Address guest concerns professionally and escalate significant issues as needed.
• Maintain cash handling, drawers, deposits, refunds, discounts, voids, and shift reporting.
• Follow all food safety, allergen-awareness, and sanitation requirements.
• Identify and report equipment or safety concerns promptly.
• Support receiving, storage, organization, rotation, and inventory practices.
• Embrace updated standards from new menu items and technology changes.
• Comply with all company policies and procedures.
• Step into any restaurant role as needed to protect guest experience.

Skills

Guest service leadership

Food safety knowledge

Cash handling experience

Team coaching

Communication

Decision-making

Reliability

Adaptability

Education

Manager Food Handler certification

Job description

At Flock & Fresh, taking care is not optional - it is our responsibility. To our food. To our people. To every guest.

The Shift Manager is a hands-on, on-floor leader responsible for leading assigned shifts and ensuring the restaurant operates safely, efficiently, and consistently. This role supports food quality, service, guest experience, cleanliness, cash accountability, team performance, and operational readiness.

Shift Managers work with restaurant leadership, Trainers, and Team Members to set priorities, direct execution, reinforce standards, coach performance, and respond to operational or guest needs. They are expected to lead by example, address issues promptly, communicate concerns, and step into any station as needed.

Essential Functions / Major Responsibilities:

• Lead assigned shifts with clear direction, organization, urgency, and accountability while maintaining a visible on-floor presence.
• Set priorities and communicate expectations for service, food quality, cleanliness, station readiness, and Team Member responsibilities.
• Direct and support Team Members to maintain appropriate pace, coverage, accuracy, and execution throughout the shift.
• Actively work in front-of-house and back-of-house positions as needed to support service and operational continuity.
• Protect food quality, safety, consistency, presentation, and speed of service throughout the shift.
• Ensure opening, transition, and closing procedures, checklists, logs, cleaning routines, and shift responsibilities are completed accurately and on time.
• Monitor station readiness, product levels, prep needs, and restaurant conditions and address or communicate concerns promptly.
• Coach and support Team Members by reinforcing procedures, recognizing strong performance, and correcting standards respectfully.
• Respond to guest concerns and service recovery needs professionally and within assigned authority; elevate significant concerns as appropriate.
• Maintain accountability for cash handling, drawers, deposits, refunds, discounts, voids, and required shift reporting.
• Follow and reinforce all food safety, sanitation, allergen-awareness, handwashing, temperature-control, cleaning, and cross-contact requirements.
• Identify and report equipment, facility, food safety, cleanliness, product quality, security, safety, staffing, or other operational concerns promptly.
• Support receiving, storage, organization, rotation, and inventory practices and communicate shortages or supply needs promptly.
• Support new menu items, promotions, procedures, technology updates, and operational changes by learning and reinforcing updated standards.
• Follow all company policies, food safety requirements, cash-handling procedures, and applicable workplace procedures.
• Step into any restaurant role as needed, receive direction professionally, and support the team to protect the guest experience.

Required Skills / Abilities / Competencies:

• Ability to lead assigned shifts with clarity, organization, professionalism, and accountability.
• Working knowledge of guest service, food preparation, food safety, cleanliness, cash handling, and opening and closing procedures.
• Ability to prioritize tasks, direct Team Members, adjust coverage, and respond to changing needs.
• Ability to coach, redirect, and reinforce standards calmly, respectfully, and consistently.
• Clear and professional communication with Team Members, leadership, guests, and delivery partners.
• Strong judgment, attention to detail, situational awareness, and decision-making within assigned authority.
• Strong reliability, punctuality, personal accountability, and follow-through.
• Ability to remain calm, solutions-oriented, and productive during busy or challenging situations.
• Ability to accept feedback, ask for support when needed, and work cooperatively with the team.
• Commitment to protecting Flock & Fresh food quality, safety, service standards, team standards, and guest experience.

Education and Experience:

• Must be at least eighteen (18) years of age.
• Possess a current Manager Food Handler’s certification before starting work.
• Previous restaurant, fast-casual, quick-service, hospitality, or leadership experience preferred. Internal candidates must demonstrate proficiency in core Flock & Fresh operations.
• One (1) or more years of restaurant leadership, shift supervision, or comparable team leadership experience preferred.

Work Environment:

• Work is performed in a fast-paced restaurant environment that includes kitchen, service, guest-facing, high-volume, and shared workspaces.
• Regular exposure may include hot equipment, sharp tools, cold storage, raw food products, allergens, cleaning chemicals, point-of-sale equipment, and temperature variations.
• Flock & Fresh prepares food in a shared environment using raw ingredients and common allergens. Cross-contact may occur due to shared equipment and preparation areas.
• The schedule may include mornings, evenings, weekends, holidays, and changing shifts based on business needs.
• This role requires frequent interaction and communication with guests, coworkers, delivery partners, and restaurant leadership throughout the shift.

Physical Requirements:

• Must be able to stand and move for periods of up to eight (8) hours or more based on shift requirements.
• Must be able to lift and carry objects weighing up to fifty (50) pounds, using assistance when available, including hand trucks, ramps, or another Team Member.
• Must be able to safely operate and work around hot surfaces, open flames, sharp equipment, kitchen appliances, and cleaning products.
• Must have the strength and endurance to perform repetitive and physically demanding kitchen tasks, including bending, reaching, pushing, pulling, lifting, and maneuvering food products, containers, utensils, pots, pans, and equipment.