On‑Floor Ops & Athlete Experience Specialist

DICK'S Sporting Goods; Mays Landing (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Employee discount

Job summary

DICK’S Sporting Goods is hiring a Specialist – On Field Operations in our stores. You will deliver an outstanding athlete experience by engaging customers, providing product knowledge, and upholding merchandising standards to ensure a high-quality shopping environment.

In this role, you’ll onboard and train teammates, drive in-store processes, promote loyalty programs, and help create an inclusive team where athletes are welcomed and served with energy and respect.

Qualifications

• High School Diploma or Equivalent.
• 1–3 years of retail or customer-facing experience preferred.

Responsibilities

• Engage athletes to understand needs and provide product knowledge for a world‑class experience.
• Assist onboarding and training of team members as area expert to boost productivity.
• Ensure products are ready for athletes and maintain an athlete‑first environment.
• Uphold merchandising standards, floor sets, signage and price changes.
• Promote loyalty, warranty, and private label programs to customers.
• Create an inclusive, respectful store atmosphere with safety and loss‑prevention compliance.

Skills

Customer service

Retail operations

Sales knowledge

Education

High School Diploma

Job description

DICK’S Sporting Goods is hiring a Specialist – On Field Operations in our stores. You will deliver an outstanding athlete experience by engaging customers, providing product knowledge, and upholding merchandising standards to ensure a high-quality shopping environment.

In this role, you’ll onboard and train teammates, drive in-store processes, promote loyalty programs, and help create an inclusive team where athletes are welcomed and served with energy and respect.