On-Field Operations Specialist: Elevate Athlete Experience

Dick's Sporting Goods; Greensburg (Westmoreland County); On-site; USD 38,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Specialist - On Field Operations to enhance the athlete experience in our store. You will engage customers on the floor, guide product decisions, and support training for teammates to ensure smooth store operations.

The role emphasizes an athlete-first mindset, collaboration with the team, and adherence to merchandising and safety procedures to deliver consistent, high-quality service.

Qualifications

• On-floor customer interactions and product guidance
• Proactive engagement to understand athlete needs
• Ability to support onboarding and training of teammates
• Adherence to store policies and safety standards

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their needs and recommending products.
• Assists with onboarding and training of new team members as subject matter expert in their area.
• Maintains floor set standards, pricing, and inventory presentation to support a high-quality store experience.
• Promotes participation in company programs and loyalty initiatives to drive engagement.
• Creates an inclusive environment where teammates and athletes are welcomed and respected, while following safety and loss-prevention procedures.

Skills

Customer service

Sales

Team training

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Specialist - On Field Operations to enhance the athlete experience in our store. You will engage customers on the floor, guide product decisions, and support training for teammates to ensure smooth store operations.

The role emphasizes an athlete-first mindset, collaboration with the team, and adherence to merchandising and safety procedures to deliver consistent, high-quality service.