On-Field Operations Specialist — Athlete Experience

DICK'S Sporting Goods; Peoria (IL); On-site; USD 51,577,000 - 74,501,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist – On Field Operations to help deliver a premier athlete experience in our stores. You will combine operational expertise with an athlete-first mindset to ensure high-quality service and product availability, engaging customers and guiding them to the right solutions.

The role emphasizes hands-on store operations, onboarding of teammates, and adherence to merchandising standards while fostering a welcoming environment for both teammates and athletes.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.

Skills

Customer service

Sales experience

On-floor operations

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist – On Field Operations to help deliver a premier athlete experience in our stores. You will combine operational expertise with an athlete-first mindset to ensure high-quality service and product availability, engaging customers and guiding them to the right solutions.

The role emphasizes hands-on store operations, onboarding of teammates, and adherence to merchandising standards while fostering a welcoming environment for both teammates and athletes.