Athlete-First Field Operations Specialist

Dick's Sporting Goods; Canton (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods is hiring a Specialist - On Field Operations to deliver an outstanding athlete experience by engaging customers and ensuring product availability across the floor.

You will support onboarding and training, uphold merchandising standards, and promote participation in loyalty programs while following safety and store policies. The role emphasizes athlete-first service, cross-functional teamwork, and accurate pricing and inventory control.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Skills

Customer-facing experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Specialist - On Field Operations to deliver an outstanding athlete experience by engaging customers and ensuring product availability across the floor.

You will support onboarding and training, uphold merchandising standards, and promote participation in loyalty programs while following safety and store policies. The role emphasizes athlete-first service, cross-functional teamwork, and accurate pricing and inventory control.