Athlete Operations Specialist

DICK'S Sporting Goods, Inc.; Atascocita (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

At DICK’S Sporting Goods, a Specialist – Off Field Operations, you will play a critical role in delivering exceptional experiences to athletes in our stores. You’ll drive product knowledge, assist in training teammates, and ensure accurate inventory and efficient operations to keep the store athlete-ready.

We value coachable, collaborative teammates who focus on safety and customer satisfaction, promoting loyalty programs and best-in-class service while maintaining merchandising standards across

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of experience in retail or customer-facing roles preferred.
• Experience in a store environment and ability to engage customers.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store, focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Skills

1-3 years experience

Retail or customer-facing experience

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, a Specialist – Off Field Operations, you will play a critical role in delivering exceptional experiences to athletes in our stores. You’ll drive product knowledge, assist in training teammates, and ensure accurate inventory and efficient operations to keep the store athlete-ready.

We value coachable, collaborative teammates who focus on safety and customer satisfaction, promoting loyalty programs and best-in-class service while maintaining merchandising standards across