On-Campus IT Support Student Assistant (Solano)

California Polytechnic State University-San Luis Obispo; Vallejo (CA); On-site; USD 13,776 - 27,552; Part time

Job summary

Cal Poly Maritime Academy, located in Vallejo, California, is seeking ITS Client Services Student Assistants on Solano Campus. The position provides front-line technology support to students, faculty, staff, and visitors, with duties across the Service Desk, classrooms, and campus tech spaces.

As a current Cal Poly Solano Campus student, you will gain hands-on experience in customer service, endpoint support, classroom technology, and IT operations while working up to 20 hours per week at a rate

Qualifications

• Must be a currently enrolled Cal Poly- Solano Campus student.
• Available to work 10–20 hours per week during academic terms.
• Ability to work in-person on the Solano campus.
• Familiarity with Microsoft Office, web browsers, and basic computer operations.
• Strong verbal and written communication skills.
• Ability to communicate effectively with technical and non-technical users.
• Ability to analyze and solve problems logically and efficiently.
• Demonstrated professionalism, reliability, and dependability.
• Ability to work independently and as part of a team.

Responsibilities

• Provide front-line support via phone, email, ticketing system, and in-person interactions
• Assist users with account access, password resets, Office 365, Wi-Fi connectivity, and general technology questions
• Manage and maintain service requests within the university ticketing system
• Schedule appointments and assist with customer follow-up
• Issue PolyCards and support equipment checkout processes

Skills

Microsoft Office

Communication skills

Customer service

Problem solving

Teamwork (in-person)

Job description

Cal Poly Maritime Academy, located in Vallejo, California, is seeking ITS Client Services Student Assistants on Solano Campus. The position provides front-line technology support to students, faculty, staff, and visitors, with duties across the Service Desk, classrooms, and campus tech spaces.

As a current Cal Poly Solano Campus student, you will gain hands-on experience in customer service, endpoint support, classroom technology, and IT operations while working up to 20 hours per week at a rate