ITS Client Services Student Assistants (Solano Campus)

California Polytechnic State University; Vallejo (CA); On-site; USD 19,286 - 27,552; Part time

Job summary

California Polytechnic State University—Cal Poly Maritime Academy is seeking a Student Assistant to provide front-line technology support on the Solano Campus (Vallejo). This part-time role offers up to 20 hours per week during terms, with potential more during breaks.

You will assist with service desk tasks, account access, and classroom technology, gaining hands-on IT experience while delivering strong customer service.

Qualifications

• Must be a currently enrolled Cal Poly-Solano Campus student.
• Available to work 10–20 hours per week during terms, up to 40 hours during breaks/summer.
• Ability to work in-person on the Solano campus.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the front-line technology support representative at the Service Desk, classrooms, offices, and campus spaces.
• Provide support for account access, Office 365, Wi-Fi, classroom tech, device deployment, printing, PolyCard distribution, and general troubleshooting.
• Document support activities, resolutions and customer interactions; maintain knowledge bases and troubleshooting docs.
• Assist with inventory management and equipment tracking; support special projects and operational initiatives.
• Report to the Client Services Student Lead and collaborate with professional staff.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

Education

Currently enrolled Cal Poly-Solano Campus student

Job description

• On-site (work in-person at business location) 1

Job no: 559781
Work type: Student Assistant
Location: Cal Poly - Solano Campus (Vallejo)
Categories: Temporary, Part Time, Information Systems & Technology, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

Note: This position is open only to current Cal Poly Maritime Academy–Solano Campus students

Classification Title:Student Assistant

Time Base: Part-time

Hours to be Worked:Up to 20 hours per week

Supervisor's Name: Jase Teoh

Pay Plan:Hourly

Bargaining Unit:CSUEU, Unit 15 Student Assistants

Employment Type: Temporary

Pay Rate:

• Hourly Rate: $17.00

Job Summary:The ITS Client Services Student Assistant serves as a front-line technology support representative for students, faculty, staff, and campus visitors at Cal Poly Maritime Academy. Student Assistants provide support through the Service Desk, classrooms, offices, and campus technology spaces while gaining hands-on experience in customer service, endpoint support, classroom technology, and IT operations.

This position supports a variety of technology services including account access, Office 365, Wi-Fi connectivity, classroom technology, device deployment, printing services, PolyCard distribution, and general technical troubleshooting. Student Assistants are expected to provide exceptional customer service while helping maintain reliable technology services across campus.

Student Assistants report directly to the Client Services Student Lead and indirectly to Client Services professional staff.

Documentation & Operations

• Document support activities, resolutions, and customer interactions
• Maintain departmental knowledge base resources, Wiki, SharePoint, and troubleshooting documentation
• Assist with inventory management and equipment tracking
• Support special projects and operational initiatives as assigned

Required Qualifications:

• Must be a currently enrolled Cal Poly- Solano Campus student
• Available to work a minimum of 10 hours per week and up to 20 hours per week during academic terms (up to 40 hours during breaks and summer periods)
• Ability to work in-person on the Solano campus
• Strong verbal and written communication skills
• Ability to communicate effectively with technical and non-technical users
• Ability to analyze and solve problems logically and efficiently
• Demonstrated professionalism, reliability, and dependability
• Ability to work independently and as part of a team

Preferred Qualifications:

• Previous customer service or technical support experience
• Familiarity with Windows, macOS, iOS, and Android devices
• Experience with classroom technology, AV equipment, or event support
• Familiarity with ticketing systems, knowledge bases, or technical documentation
• Valid driver’s license for campus transportation activities
• Ability to lift and move equipment up to 50 pounds

Title IX:Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:https://www2.calstate.edu/titleix

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly Maritime Academy provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Maritime Academy complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Cal Poly Maritime Academy is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Maritime Academy, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Eligibility to Work: Applicants must provide proof of U.S. citizenship or authorization to work in the United States within three days of the date of hire.

Integration:

Effective July 1, 2025, the California State University Maritime Academy integrated with California Polytechnic State University, San Luis Obispo, forming one academic institution operated as California Polytechnic State University, San Luis Obispo. All employment positions previously associated with California State University Maritime Academy have transitioned to California Polytechnic State University, San Luis Obispo.

Employment continues to be governed by California State University policies and applicable collective bargaining agreements. As we integrate our human resources and administrative systems, some materials may still display legacy Cal Maritime branding and templates.