IT Helpdesk Student Assistant — Campus Tech Support

The California State University; Vallejo (CA); On-site; USD 13,776 - 27,552; Part time

Job summary

Cal Poly Maritime Academy is seeking an ITS Client Services Student Assistant to deliver front-line technology support to students, faculty, staff and campus visitors. You will support through the Service Desk, classrooms, offices and technology spaces while gaining hands-on experience in customer service, endpoint support, classroom technology, and IT operations.

This role covers account access, Office 365, Wi-Fi connectivity, classroom tech, device deployment, printing services, PolyCard

Qualifications

• Must be a currently enrolled Cal Poly- Solano Campus student
• Available to work a minimum of 10 hours per week and up to 20 hours per week during academic terms (up to 40 hours during breaks and summer periods)
• Ability to work in-person on the Solano campus
• Strong verbal and written communication skills
• Ability to communicate effectively with technical and non-technical users
• Ability to analyze and solve problems logically and efficiently
• Demonstrated professionalism, reliability, and dependability
• Ability to work independently and as part of a team

Responsibilities

• Provide front-line support via phone, email, ticketing system, and in-person interactions
• Assist users with account access, password resets, Office 365, Wi-Fi connectivity, and general technology questions
• Manage and maintain service requests within the university ticketing system
• Schedule appointments and assist with customer follow-up
• Issue PolyCards and support equipment checkout processes
• Deliver professional and courteous customer service at all times
• Image, configure, deploy, and maintain university-owned computers, laptops, and mobile devices
• Assist with software installation and system configuration
• Troubleshoot hardware, software, and network connectivity issues
• Support device inventory management and asset tracking
• Assist with classroom technology checks and basic AV support
• Support printers, projectors, displays, and classroom computing devices
• Perform campus walkthroughs to identify and report technology issues
• Escalate complex technical issues to professional staff

Skills

Customer service

Technical support

Communication skills

Teamwork

Problem solving

Job description

Cal Poly Maritime Academy is seeking an ITS Client Services Student Assistant to deliver front-line technology support to students, faculty, staff and campus visitors. You will support through the Service Desk, classrooms, offices and technology spaces while gaining hands-on experience in customer service, endpoint support, classroom technology, and IT operations.

This role covers account access, Office 365, Wi-Fi connectivity, classroom tech, device deployment, printing services, PolyCard