Campus IT Help Desk: Student Assistant

Opt For Healthy Living; Vallejo (CA); On-site; USD 19,286 - 27,552; Part time

Job summary

Cal Poly Maritime Academy in Vallejo, CA, is seeking a part-time ITS Client Services Student Assistant to support students, faculty, staff, and campus visitors. You will assist with account access, Office 365, and general tech questions via the Service Desk, classrooms, and campus spaces.

The position offers up to 20 hours per week for current Cal Poly Maritime Academy–Solano Campus students, with pay at $17.00 per hour.

Qualifications

• Must be a currently enrolled Cal Poly- Solano Campus student.
• Available to work a minimum of 10 hours per week and up to 20 hours per week during academic terms.
• Ability to work in-person on the Solano campus.
• Strong verbal and written communication skills.
• Ability to analyze and solve problems logically and efficiently.

Responsibilities

• Provide front-line support via phone, email, ticketing system, and in-person interactions.
• Assist users with account access, password resets, Office 365, Wi-Fi connectivity, and general technology questions.
• Manage and maintain service requests within the university ticketing system.
• Schedule appointments and assist with customer follow-up.
• Issue PolyCards and support equipment checkout processes.
• Deliver professional and courteous customer service at all times.
• Image, configure, deploy, and maintain university-owned computers, laptops, and mobile devices.
• Assist with software installation and system configuration.
• Troubleshoot hardware, software, and network connectivity issues.
• Support device inventory management and asset tracking.
• Assist with classroom technology checks and basic AV support.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Education

Currently enrolled Cal Poly-Solano Campus student

Tools

Office 365

Ticketing systems

Job description

Cal Poly Maritime Academy in Vallejo, CA, is seeking a part-time ITS Client Services Student Assistant to support students, faculty, staff, and campus visitors. You will assist with account access, Office 365, and general tech questions via the Service Desk, classrooms, and campus spaces.

The position offers up to 20 hours per week for current Cal Poly Maritime Academy–Solano Campus students, with pay at $17.00 per hour.