On-Campus IT Help Desk Technician

Tennessee Board of Regents; Smyrna (TN); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Motlow State Community College in Smyrna invites applications for a Help Desk Technician. The role serves as the first contact for users needing technical assistance and requires a High School diploma with related experience; an Associate Degree is preferred.

Key duties include troubleshooting, device support, inventory management, and documenting resolutions in the ITSM system. Candidates should be able to lift up to 25 pounds and participate in standard campus IT operations.

Formación

• High School diploma required; one year of tech-related experience acceptable in lieu of formal education.
• Associate Degree preferred in a related field or equivalent work experience.

Responsabilidades

• Provide first line of technical support to Motlow community users.
• Troubleshoot issues using diagnostic steps and ask questions to gather details.
• Escalate unresolved issues to higher levels of support as needed.
• Maintain inventory of technology assets.
• Document incidents and resolutions in ITSM system.
• Assist with setup for new hires and office moves (user accounts, extensions, network).
• Perform other duties as assigned.

Conocimientos

Interpersonal skills

Communication

Customer service

Technical troubleshooting

Lifting 25 pounds

Educación

High School diploma

Associate Degree

Descripción del empleo

Motlow State Community College in Smyrna invites applications for a Help Desk Technician. The role serves as the first contact for users needing technical assistance and requires a High School diploma with related experience; an Associate Degree is preferred.

Key duties include troubleshooting, device support, inventory management, and documenting resolutions in the ITSM system. Candidates should be able to lift up to 25 pounds and participate in standard campus IT operations.