Help Desk Technician

Tennessee Board of Regents; Smyrna (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Motlow State Community College in Smyrna, TN is seeking a Help Desk Technician to be the first point of contact for technical assistance across the Motlow community. The role supports hardware and software issues, assists with onboarding, moves, and account setup, and maintains asset inventory.

Minimum qualifications include a high school diploma and 1 year of tech-related experience; an associate degree or post-secondary education can substitute for experience.

Qualifications

• High School diploma and one year of experience in a technology related field.
• Additional post-secondary education can substitute for the required experience on a year-for-year basis or with industry certifications.
• Associate Degree earned from a regionally accredited institution is preferred with one year of related experience.

Responsibilities

• Provide first line of technical support to Motlow community.
• Troubleshoot using diagnostic techniques and questions; escalate unresolved issues.
• Assist with general technical support for Motlow devices.
• Maintain inventory of technology assets.
• Support knowledge base documentation and record events, problems, and resolutions in ITSM.
• Assist with onboarding for new hires, office moves, and account setup.
• Other duties as assigned

Skills

Customer service

Communication

Technical troubleshooting

Hardware/software basics

Education

High School diploma

Associate Degree (preferred)

Tools

ITSM tool

Job description

Open — Tennessee Board of Regents has a posting for this job. Posted 27 Oct 2026.

This posting

About this job

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position:

Help Desk Technician

Campus: Smyrna

Position numbers: B99576

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:

Serves as the first point of contact for all users seeking technical assistance.

Minimum Qualifications:

High School diploma and one year of experience working in a technology related field. Additional related post-secondary education can be substituted for the required experience on a year for year basis or industry certifications.

Preferred Qualifications:

Associate Degree earned from a regionally accredited institution in a related program and one year of experience working in a technology related field.

Major Duties and Responsibilities:

• Provide first line of technical support and assistance to the Motlow community.
• Perform troubleshooting through diagnostic techniques and pertinent questions. Determine the best course of action based on the issue and details provided by the users. Escalate unresolved issues to the next level of support personnel.
• Assist with general technical support for all Motlow devices.
• Maintain proper inventory of all technology assets.
• Support documentation of knowledgebase, while properly recording events, problems, and resolutions in ITSM platform.
• Assist with technology setup for new hires, office moves, and additions including but not limited to user accounts, phone extensions, network connectivity, etc.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to establish and maintain effective professional relationships with students, colleagues and other stakeholders
• Knowledge of customer service principles and practices and the ability to effectively apply them in the higher education environment
• Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
• Must be able to lift and move items weighing up to 25 pounds.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone [phone], TDD (931 393-1621)

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

Tennessee Board of Regents's other jobs that have a page here. Each page says open or closed for itself.

Opens careers.pageuppeople.com, after a short hand-off page here.

One page per job at this company, in this place. Open or closed, it says which.

Open: the posting you see is the one you apply to, on the employer's site. No account here.

Closed: the page stays, keeps this job's history, and turns back to Open when the employer posts it again.

State comes from Talentify's job index. Closures are checked every hour and every page is re-read at least daily, so a change on the employer's side can take a day or more to show here.