IT Help Desk Technician — First‑Line Support (Campus)

Tennessee Board of Regents (TBR); Smyrna (TN); On-site; USD 34,000 - 37,000; Full time

Job summary

Motlow State Community College in Smyrna is accepting applications for the Help Desk Technician. The role serves as the first point of contact for technical assistance and supports Motlow community.

Minimum qualifications include a high school diploma and one year in a technology-related field; an associate degree or industry certifications may substitute for experience. Motlow offers a comprehensive benefits package including retirement, 401K with match, holidays, leave, health and dental

Qualifications

• Minimum qualifications: High School diploma and one year in a technology related field.
• Industry certifications or post-secondary education can substitute for required experience on a year-for-year basis.

Responsibilities

• Provide first line of technical support and assistance to the Motlow community.
• Perform troubleshooting through diagnostic techniques and questions; escalate unresolved issues to higher support levels.
• Assist with general technical support for Motlow devices.
• Maintain proper inventory of all technology assets.
• Document knowledgebase and record events, problems, and resolutions in ITSM.
• Assist with setup for new hires, moves, and additions including user accounts, extensions, connectivity.
• Other duties as assigned.

Skills

Strong interpersonal skills

Professional relationships

Customer service principles

Technology troubleshooting

Able to lift 25 pounds

Education

High School diploma

Associate Degree (preferred)

Tools

ITSM platform

Job description

Motlow State Community College in Smyrna is accepting applications for the Help Desk Technician. The role serves as the first point of contact for technical assistance and supports Motlow community.

Minimum qualifications include a high school diploma and one year in a technology-related field; an associate degree or industry certifications may substitute for experience. Motlow offers a comprehensive benefits package including retirement, 401K with match, holidays, leave, health and dental