On-Campus Information & IT OCC Operator (2nd Shift)

Ball State University; Muncie (IN); On-site; USD 17,000 - 19,000; Part time

Job summary

Ball State University is seeking a part-time Information and IT OCC Representative for the Operations Control Center. This 2nd shift, on-campus role provides visitors with information, monitors systems, handles outages, and keeps the campus online and connected.

Responsibilities include assisting callers, performing health checks, and supporting maintenance teams. A high school diploma and 3+ months of customer service experience are required; preference given to prior Ball State or call center

Qualifications

• High school diploma or GED.
• Over three months through one year of customer service experience.
• Preferred: Previous call center or Ball State work experience.

Responsibilities

• Provide telephone assistance and general information to university offices, faculty, staff, students, and callers.
• Perform ERP checks and server walk-thru; follow documented procedures for preventative system health checks.
• Answer and direct incoming calls in a professional manner with strong customer service.
• Assist callers with questions after Helpdesk hours; reset passwords and complete Duo Mobile resets as needed.
• Operate BSUradio communications and relay information to maintenance and police personnel; maintain a log of radio calls.
• Monitor campus events and BSU affiliated activities using Ball State web pages and calendars.
• Respond to and address system alarms and failures following standard procedures; escalate as needed.
• Maintain security for Operations Control Center and data center.
• Train new and temporary staff and student workers.
• Serve as essential personnel during severe weather or university crises.
• Assist Unified Communications technicians during installations and repairs.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

BSUradio

ERP checks

Duo Mobile

Job description

Ball State University is seeking a part-time Information and IT OCC Representative for the Operations Control Center. This 2nd shift, on-campus role provides visitors with information, monitors systems, handles outages, and keeps the campus online and connected.

Responsibilities include assisting callers, performing health checks, and supporting maintenance teams. A high school diploma and 3+ months of customer service experience are required; preference given to prior Ball State or call center