On-Campus Administrative Specialist, Student Support

Middlesex; Bedford (MA); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

Retirement plan

Tuition benefits

Flex scheduling

12 paid holidays

Job summary

Middlesex Community College in Bedford, MA, is hiring an Administrative Assistant II to provide comprehensive administrative, operational, and customer service support for Student Support Services and related programs. This role serves as a primary point of contact for students, faculty, staff, and partners.

The position coordinates office operations, supports scheduling, documentation, and events, and ensures confidential records handling.

Qualifications

• Demonstrated ability to provide exceptional customer service in a student-centered environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, email systems, and database systems.
• Ability to learn and effectively utilize student information systems and accommodations management software.
• Ability to work independently and collaboratively as part of a team.
• Ability to establish and maintain effective working relationships with students, faculty, staff, administrators, and external agencies.
• Ability to maintain accurate records and prepare reports.
• Ability to exercise sound judgment, discretion, and professionalism with confidential information.

Responsibilities

• Provide reception, administrative, and general office support for Student Support Services and related programs.
• Assist with scheduling systems, Banner, email, voicemail, and other systems.
• Maintain associated email inboxes and voicemail boxes.
• Manage SharePoint, OneDrive, and departmental records and websites.
• Coordinate updating and maintenance of departmental literature and forms.
• Facilitate departmental events and start-of-semester activities.
• Attend department and college-wide meetings as scheduled.

Skills

Customer service

Organization

Communication

Microsoft Office

Student information systems

Teamwork

Independent work

Education

Associate degree or higher in Business Administration/Management/Public Administration

Associate degree or higher substitute for up to two years experience

Tools

Banner

Navigate

Accommodate

MediCat

Job description

Middlesex Community College in Bedford, MA, is hiring an Administrative Assistant II to provide comprehensive administrative, operational, and customer service support for Student Support Services and related programs. This role serves as a primary point of contact for students, faculty, staff, and partners.

The position coordinates office operations, supports scheduling, documentation, and events, and ensures confidential records handling.