Enrollment Services Front‑Line Assistant

Middlesex Community College; Lowell (MA); On-site; USD 50,000 - 62,000; Full time

Job summary

Middlesex Community College seeks an Administrative Assistant I in Lowell, MA. You will provide front-line support for Enrollment Management, handling inquiries, guiding students, and assisting in admissions, registration, and records processing.

You will use MCC systems like Banner, Navigate, DegreeWorks, and Blackboard, maintaining confidentiality and accuracy in student data while supporting outreach and graduation activities.

Qualifications

• Two years of full-time or equivalent part-time experience in office administration or management.
• Associate's or higher degree may substitute for required experience.
• Substitutions: degreed candidates may replace parts of the experience.

Responsibilities

• Provide front-line customer service and answer main Line, 800 lines, and email inquiries with accurate guidance.
• Assist current and prospective students with admissions, registration, and enrollment-related processes.
• Coordinate with Admissions, Registrar, and Enrollment Services for smooth operations.
• Process student transactions and maintain records in Banner and college systems.
• Assist students with MCC Portal, Navigate, DegreeWorks, Blackboard, and other platforms.
• Safeguard FERPA confidentiality and handle authorized requests for student records.

Skills

Customer service

Admissions

Enrollment processes

Record maintenance

Education

Associate's degree in business administration or public administration

Tools

Banner

Navigate

DegreeWorks

Blackboard

Etrieve/SoftDocs

Job description

Middlesex Community College seeks an Administrative Assistant I in Lowell, MA. You will provide front-line support for Enrollment Management, handling inquiries, guiding students, and assisting in admissions, registration, and records processing.

You will use MCC systems like Banner, Navigate, DegreeWorks, and Blackboard, maintaining confidentiality and accuracy in student data while supporting outreach and graduation activities.