IDD Residential Program Lead: Behavioral & Care

Day & Employment Services; Dayton (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

401k

Job summary

ViaQuest Residential Services is seeking a full‑time on‑call capable supervisor to coordinate and oversee services for individuals with developmental disabilities in the Dayton area.

You will lead direct support professionals, manage scheduling, and ensure high‑quality care and communication with families and boards. A strong background in customer service and supervision is essential for success in this role.

Qualifications

• High school diploma/GED with 3 years of experience in developmental disabilities or a related field.
• Bachelor’s or Master’s degree in a related field may substitute experience.
• Strong customer service and communication skills.
• Supervisory or management experience required.
• Strong communication, decision‑making and time‑management skills.

Responsibilities

• Ensure individuals served receive quality services and community engagement.
• Coordinate and manage all services and supports for individuals served.
• Use behavioral health interventions to improve outcomes.
• Develop and assess behavior support strategies and provide training.
• Collaborate with the service team to ensure clear communication and customer service.
• Supervise Direct Support Professionals and ensure training and quality of care.
• Monitor staffing hours to provide appropriate services and shift coverage.
• Provide excellent customer service to individuals, families/guardians, and county boards.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

High school diploma/GED

Bachelor's or Master’s degree

Job description

ViaQuest Residential Services is seeking a full‑time on‑call capable supervisor to coordinate and oversee services for individuals with developmental disabilities in the Dayton area.

You will lead direct support professionals, manage scheduling, and ensure high‑quality care and communication with families and boards. A strong background in customer service and supervision is essential for success in this role.