Residential Services Manager — On-Call & Community Engagement

ViaQuest; Ohio; On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package (medical, vision, etc

Employee discount program

Paid time off

Employee referral bonus program

Job summary

ViaQuest Residential Services is seeking a Residential Program Manager in Ohio to oversee quality services for individuals with developmental disabilities in their homes. The role includes coordinating services, supervising personnel, and ensuring excellent communication with families and the county board.

Requirements include a high school diploma or equivalent with 3 years in the field or a related degree, strong customer service, and supervisory experience.

Qualifications

• High school diploma/GED and 3 years of experience in developmental disabilities or a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management skills.

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage all services and supports for individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in development of behavior support strategies and ensure implementation, including training and assessing effectiveness.
• Collaborate with service team to ensure communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and quality service.
• Monitor staffing hours to ensure appropriate services and coverage for all shifts.
• Provide great customer service to individuals served, families, county board, and service team.

Skills

Customer service

Communication

Supervisory experience

Time management

Education

High school diploma/GED

Bachelor's or Master's degree

Job description

ViaQuest Residential Services is seeking a Residential Program Manager in Ohio to oversee quality services for individuals with developmental disabilities in their homes. The role includes coordinating services, supervising personnel, and ensuring excellent communication with families and the county board.

Requirements include a high school diploma or equivalent with 3 years in the field or a related degree, strong customer service, and supervisory experience.