Impactful Developmental Disabilities Programs Manager

ViaQuest, Inc.; Akron (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package

Employee discount

Paid time off

Referral bonus

Job summary

ViaQuest Residential Services is seeking a Program Manager in Akron, Ohio to lead service coordination for individuals with developmental disabilities. The role oversees medical appointments, household management, behavior plans, and benefits, ensuring high-quality, community-based supports.

The position requires strong supervisory skills, excellent customer service, and effective communication. On-site leadership, training, and collaboration with the service team are essential to success at

Qualifications

• High school diploma or GED required, with 3 years in developmental disabilities.
• Bachelor's or master's degree preferred in related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management abilities.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication

Time management

Decision-making

Supervisory

Education

High school diploma or GED

Bachelor's degree (preferred)

Master's degree (preferred)

Job description

ViaQuest Residential Services is seeking a Program Manager in Akron, Ohio to lead service coordination for individuals with developmental disabilities. The role oversees medical appointments, household management, behavior plans, and benefits, ensuring high-quality, community-based supports.

The position requires strong supervisory skills, excellent customer service, and effective communication. On-site leadership, training, and collaboration with the service team are essential to success at