Residential Services Manager | Behavior Support & Team Leadership

ViaQuest; Cincinnati (OH); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Paid training

Full benefits + 401k

Job summary

ViaQuest in Cincinnati, Ohio is seeking a Full Time On-Call Supervisor to lead residential services for individuals with developmental disabilities. The role combines hands-on oversight with community engagement, ensuring high-quality supports and responsive service delivery.

You will coordinate services, supervise Direct Support Professionals, manage schedules, and collaborate with families, guardians, and county partners.

Qualifications

• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behaviour support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behaviour support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Supervisory experience

Communication skills

Decision making

Time management

Education

High school diploma/GED

Bachelor’s or Master’s degree

Job description

ViaQuest in Cincinnati, Ohio is seeking a Full Time On-Call Supervisor to lead residential services for individuals with developmental disabilities. The role combines hands-on oversight with community engagement, ensuring high-quality supports and responsive service delivery.

You will coordinate services, supervise Direct Support Professionals, manage schedules, and collaborate with families, guardians, and county partners.