Clerk A - Registration

Schoolcraft College; Livonia (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

Schoolcraft College is seeking a Clerk A – Registration to provide clerical support for Registration Services and assist Registration Associates. The role involves handling inquiries via online, phone, and in-person interactions with students, staff, and visitors.

Required qualifications include a high school diploma with some college credits, plus three years of clerical experience and strong customer service in a fast-paced environment.

Qualifications

• High school and some college credits related to the position.
• Three (3) years of clerical experience.
• General clerical skills, including accuracy in basic math, filing, proofreading, typing, spelling and data entry.
• Excellent customer service skills in a fast-paced environment.
• Ability to multitask and be flexible within the work environment.
• Ability to work with diverse publics, exhibiting patience and high-quality customer service skills to students, staff, and visitors.

Responsibilities

• Provides information and clerical support for Registration Services.
• Maintains a working knowledge of institutional policies and procedures that includes admissions, registration, records, financial aid and counseling.
• Assists in identifying issues that impede the enrollment process for students and makes suggestions for continuous improvement.
• Assists in supporting the utilization of self-service functionality to students.
• Provides clerical assistance in creating and maintaining accurate records for case management activities.
• Inputs with accuracy data related to admission and enrollment activity, including but not limited to applications, registrations, imaging, and other data as assigned.
• Provides clerical assistance for special projects or programs as needed.
• Files appropriate forms by assisting with indexing as needed.
• Performs related duties as assigned.

Skills

Customer service

Multitasking

Data entry

Typing

Accuracy in math

Diversity awareness

Education

High school + some college credits

Job description

The Clerk A – Registration provides clerical support for Registration Services’ operations, including assisting Registration Associates, serving in the Answer Center, and courteous customer service in online, over-the-phone, and face-to-face interactions.
Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals.

Required Qualifications

• High school and some college credits related to the position.
• Three (3) years of clerical experience.
• General clerical skills, including accuracy in basic math, filing, proofreading, typing, spelling and data entry.
• Excellent customer service skills in a fast-paced environment.
• Ability to multitask and be flexible within the work environment.
• Ability to work with diverse publics, exhibiting patience and high-quality customer service skills to students, staff, and visitors.

Preferred Qualifications

• Previous experience in admissions and/or registration related activities.
• Experience working in a call center.
• Ability to understand and operate appropriate office equipment, including personal computers and working knowledge of department-specific software.

Physical Demands

Schoolcraft College is an AA/ EEO Employer.

• Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
• Mathematical Skills: Ability to add, subtract, multiply, and divide with all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may also involve standing and walking for periods of time, and the use of hands and moving objects on occasion, of up to 10-20 lbs.
• Noise Level: The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Hours

Work Hours 20 hours/week

Salary $19.16/hour

Job Duties

Job Duty Name

Job Duty Name 1

Description of Job Duty

Provides information and clerical support for Registration Services.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 2

Description of Job Duty

Maintains a working knowledge of institutional policies and procedures that includes admissions, registration, records, financial aid and counseling.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 3

Description of Job Duty

Assists in identifying issues that impede the enrollment process for students and makes suggestions for continuous improvement.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 4

Description of Job Duty

Assists in supporting the utilization of self-service functionality to students.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 5

Description of Job Duty

Provides clerical assistance in creating and maintaining accurate records for case management activities.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 6

Description of Job Duty

Inputs with accuracy data related to admission and enrollment activity, including but not limited to applications, registrations, imaging, and other data as assigned.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 7

Description of Job Duty

Provides clerical assistance for special projects or programs as needed.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 8

Description of Job Duty

Files appropriate forms by assisting with indexing as needed.

Essential Duty? No

Percentage Of Time

Job Duty Name

Job Duty Name 9

Description of Job Duty

Performs related duties as assigned.

Essential Duty? No

Percentage Of Time

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a High School diploma and some college credits related to the position?
  • Yes
  • No
• * Do you have at least three (3) years of clerical related experience?
  • Yes
  • No
• * Are you comfortable working in a fast paced, customer service-oriented atmosphere?
  • Yes
  • No