On-Call Event Customer Service Representative

Schoolcraft College; Livonia (MI); On-site; USD 18,000 - 26,000; Part time

Job summary

Schoolcraft College in Livonia, MI is seeking an On-Call Event Customer Service Representative to support Conference & Event Services. You will engage with internal and external clients to ensure events run smoothly, troubleshoot issues, and provide exceptional service. Hours vary based on events, including evenings and weekends.

The role requires strong interpersonal skills, comfort working with multiple departments, and the ability to multitask in a dynamic event environment.

Qualifications

• Two years of hospitality industry experience.
• Proficient with office equipment and MS Office.
• Ability to work with staff at all levels and the public.
• Ability to multitask in a busy event setting.

Responsibilities

• Serve as first point of contact for clients at Schoolcraft facilities.
• Troubleshoot issues during events with multiple departments.
• Carry out clerical and other duties as assigned.

Skills

Hospitality experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

Posting Details

Position Information

Job Title

On-Call Event Customer Service Representative

Job Summary

The On-Call Event Customer Service Representative provides event oversight and support to the Conference & Event Services staff by directly engaging with internal and external clients to ensure all conferences, events, and meetings are carried out as planned. This will include direct interaction with clients to resolve issues, answer questions, and provide exceptional customer service. Please note – times for events can vary throughout the day, evenings, and weekends. The work hours for this position will be based upon employee availability and events scheduled.

Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals.

Job Duties

• Act as the first point of contact for internal and external clients using Schoolcraft College facilities.
• Troubleshoot customer issues during events with the Conference & Events Services staff, Culinary Operations, Campus Police, Facilities Management, Media Services, and Information Technology departments.
• Clerical and other duties as assigned.

Required Qualifications

• Two (2) years of experience in the hospitality industry.
• Ability to operate appropriate office equipment, including computers, with working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and other related software.
• Ability to work effectively with staff members at all levels of the organization and the public.
• Ability and experience working in a multi-tasking environment.

Salary

Beginning at $16.25 per hour

Work Hours

Varies, based on events scheduling

Posting Detail Information

Posting Number: ACO001P

Open Date: 08/20/2026

Open Until Filled: Yes