On-Call Office Services Specialist (Floating)

SPS North America; Seattle (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career growth

Learning & development

Recognition programs

Paid time off

Bonuses

Medical benefits

Job summary

SPS North America is seeking an on-call Field Service Representative/Office Services Specialist to provide office and mail services across client sites, reporting to the Client Services Supervisor or equivalent leadership. The role emphasizes flexibility, professional service, and proactive support for SPS employees.

Responsibilities include handling mail, reception, shipping/receiving, conference room setup, and assisting with office moves, while maintaining a high level of customer service and

Qualifications

• High School Diploma or equivalent required.
• 6+ months prior work experience preferred.
• Able to work assigned hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.
• Maintain professional appearance and attitude.
• Adhere to all policies and procedures.

Responsibilities

• Provide 5-star customer service to all employees.
• Answer calls and assist visitors with exceptional service.
• Assist with light facilities duties and troubleshoot tickets; order supplies; stock areas.
• Receive, sort, and input inbound mail/packages into tracking system.
• Manage outgoing mail and shipping/receiving of materials.
• Notify employees of inbound deliveries.
• Distribute mail/packages to personnel.
• Assist with office moves and conference room setup/takedown.
• Support copy/print tasks and monitor equipment.
• Proactively seek additional work during downtime.
• Build professional relationships with customers and teams.
• Maintain professionalism and composure in interactions.
• Train backups and provide policy guidance.
• Determine additional support needed for sensitive inquiries.
• Provide reception/concierge coverage as needed.
• Handle multiple tasks and stay organized.
• Operate and troubleshoot office equipment.

Skills

Customer service

Communication

Time management

Problem solving

Independent work

Multitasking

Attention to detail

Shipping/receiving

Education

High School Diploma

6+ months experience

Tools

MFD equipment

Job description

SPS North America is seeking an on-call Field Service Representative/Office Services Specialist to provide office and mail services across client sites, reporting to the Client Services Supervisor or equivalent leadership. The role emphasizes flexibility, professional service, and proactive support for SPS employees.

Responsibilities include handling mail, reception, shipping/receiving, conference room setup, and assisting with office moves, while maintaining a high level of customer service and