On-Call Mobile Crisis Counselor (Evenings/Overnights)

Integrated Family Services; Jacksonville (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Integrated Family Services in Jacksonville, NC seeks an On-Call Mobile Crisis Worker to provide immediate crisis assessment, triage, and access to mental health and substance use services. The role emphasizes confidentiality, community resource linkage, and safe transition to stabilization supports.

The candidate will conduct telephonic crisis assessments, coordinate with agencies, and participate in ongoing trainings. A valid driver's license and ability to work varied hours are required.

Qualifications

• Experience in crisis intervention settings (e.g., crisis response, 24/7 services)
• Requires confidentiality and ability to work with diverse populations
• Must hold a valid driver's license and basic auto insurance

Responsibilities

• Assess individuals in crisis and determine needs.
• Identify natural supports or community resources to stabilize the crisis.
• Ensure the safety of the client, family, and community.
• Network with community agencies for coordinated care across services.
• Maintain client files and ensure Medicaid and agency standards are met.
• Complete service documentation promptly and accurately.
• Attend trainings and meetings as required.
• Adhere to clinical policies and documentation guidelines.

Skills

Crisis intervention

Counseling skills

Assessment skills

Motivational interviewing

Cultural competence

Communication skills

Public safety awareness

Education

High school diploma

GED

Driver's license

Job description

Integrated Family Services in Jacksonville, NC seeks an On-Call Mobile Crisis Worker to provide immediate crisis assessment, triage, and access to mental health and substance use services. The role emphasizes confidentiality, community resource linkage, and safe transition to stabilization supports.

The candidate will conduct telephonic crisis assessments, coordinate with agencies, and participate in ongoing trainings. A valid driver's license and ability to work varied hours are required.