Senior Patient Access & Registration Lead - Ambulatory

Kern Medical; Bakersfield (CA); On-site; USD 37,000 - 50,000; Full time

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Job summary

Kern Medical in Bakersfield, CA is hiring a Patient Access Services Representative III for Ambulatory Registration. The role includes patient registration, insurance verification, and financial counseling, with potential limited supervision on shift.

Responsibilities involve greeting patients, collecting co-pays, coordinating with departments, and guiding eligibility for funding programs. Bilingual English/Spanish preferred; strong customer service and knowledge of payer policies are essential.

Qualifications

• High School diploma or GED and two years of patient access experience.
• Bilingual English/Spanish preferred.
• Excellent customer service and communication skills.
• Knowledge of insurance funding and eligibility processes.

Responsibilities

• Greet patients, reviews process, and schedules appointments for exam or follow-up.
• Lead and supervise staff, assign work, and provide direction.
• Assemble data for complete patient registration and verify insurance.
• Enter patient demographics into STAR system and check eligibility.
• Assess patient financial responsibility and collect payments at admission.
• Explain payment sources and policies to patients and families.

Skills

Customer service

supervisory ability

communication

Education

High School diploma or GED

Tools

STAR system

Insurance verification software

Medical billing software

Job description

Kern Medical in Bakersfield, CA is hiring a Patient Access Services Representative III for Ambulatory Registration. The role includes patient registration, insurance verification, and financial counseling, with potential limited supervision on shift.

Responsibilities involve greeting patients, collecting co-pays, coordinating with departments, and guiding eligibility for funding programs. Bilingual English/Spanish preferred; strong customer service and knowledge of payer policies are essential.