On-Call IT Support Technician: Network & End-User

BioIVT; Kansas; On-site; USD 40,000 - 65,000; Full time

Job summary

BioIVT in the United States is seeking a hands-on IT Help Desk Technician to be the first contact for network, workstation, and software issues. You will diagnose and resolve problems, document resolutions, and support management's SOPs while ensuring timely, courteous service.

This full-time role includes on-call duties, coordination with IT teammates, and task execution from IQ/OQ for new devices to software updates.

Qualifications

• Associate degree in Computer Science and 1-2 years related experience preferred.
• Experience as a PC Technician / Help Desk Technician preferred.

Responsibilities

• Provides 1st and 2nd Tier technical support to end users on a variety of issues.
• Responds to telephone calls, email, and personnel requests for technical support.
• Performs initial IQ/OQ for all new PCs and laptops.
• Installs, configures, and patches all PC and laptop software; assists with asset tracking and software license management.
• Maintains data files and monitors system configuration to ensure data integrity.

Skills

Windows Networking

Active Directory

VMware ESXi

iSCSI SAN

TCP/IP

802.11 Protocols

IPsec Protocol

VLANs

Microsoft Exchange

Microsoft Office

Education

Associate degree in Computer Science

Experience preferred in PC/Help Desk

Job description

BioIVT in the United States is seeking a hands-on IT Help Desk Technician to be the first contact for network, workstation, and software issues. You will diagnose and resolve problems, document resolutions, and support management's SOPs while ensuring timely, courteous service.

This full-time role includes on-call duties, coordination with IT teammates, and task execution from IQ/OQ for new devices to software updates.