IT Technician I: Frontline Support & On-Call Tech

tootntotum; Amarillo (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Job summary

Toot'n Totum is seeking an IT Technician Level 1 to deliver responsive technical support and maintenance across multiple systems and devices. The role involves installations, upgrades, troubleshooting, and on-site repairs with on-call coverage and occasional overtime.

Responsibilities include documenting processes, managing inventory, and collaborating with IT leadership to ensure minimal downtime. Associates degree or IT experience is required, with CompTIA A+ preferred.

Qualifications

• Associates degree or equivalent IT education required.
• CompTIA A+ certification or equivalent IT experience preferred.

Responsibilities

• Respond to service tickets promptly and resolve issues to minimize downtime.
• Maintain organized workspace and assist with inventory and decommissioning of old parts.
• Execute tasks as assigned by IT Leadership within timelines and quality standards.
• Work independently with strong self-direction.
• Create comprehensive documentation for procedures and knowledge sharing.
• Leverage on-the-job experience to improve processes and efficiency.
• Communicate status updates clearly with IT Leadership.
• Pursue ongoing professional development and stay current with industry trends.
• Respond to service requests and close on-site after task completion.
• Assist in installation, upgrades, troubleshooting, and repair of devices including desktops, laptops, mobile devices, POS systems, ATMs, NVRs/CCTV, safes, terminals, POTS, VoIP.
• Assist in installing displays and media devices for ads and signage.
• Assist in store remodeling and new store construction builds.
• Uphold company values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, Team-Focused.
• Maintain a service mindset to provide experiences worth repeating.
• Follow all Toot'n Totum policies and procedures.
• Perform other duties as assigned.

Skills

Critical thinking

Problem solving

Communication skills

Organizational skills

Time management

Attention to detail

Troubleshooting

MS Office proficiency

Education

Associates degree in IT Related field

CompTIA A+ or 3 years of IT related experience

Tools

MS Office

Excel

Networking basics

Job description

Toot'n Totum is seeking an IT Technician Level 1 to deliver responsive technical support and maintenance across multiple systems and devices. The role involves installations, upgrades, troubleshooting, and on-site repairs with on-call coverage and occasional overtime.

Responsibilities include documenting processes, managing inventory, and collaborating with IT leadership to ensure minimal downtime. Associates degree or IT experience is required, with CompTIA A+ preferred.