IT Support Technician I — End-User Tech, On-Call

Atlantic Health System; Newton (NJ); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlantic Health System is seeking an IT Support Technician 1 on a Per Diem basis. The role delivers end-user support for workstations, peripherals, and mobile devices. Responsibilities include diagnosing and troubleshooting software and hardware and coordinating with Information Technology Management to ensure 24/7 coverage.

Typical hours are 37.5 per week. The candidate provides first-level technical assistance, responds to emails and calls promptly, manages inventory, and escalates issues as

Qualifications

• End-user IT support for workstations and peripherals.
• Willing to work flexible hours to provide 24/7 support.
• Ability to lift 40 pounds.
• Professional customer-service approach.

Responsibilities

• Uphold commitment to customer service excellence.
• Works under indirect supervision; may escalate as required.
• Inventory management via approved software and technology.
• Respond to requests for technical assistance, providing first-level support.
• Respond to all email and phone service requests in a timely manner.
• Other duties as assigned
• Ability to lift 40 pounds consistently.

Skills

Customer service

First-level support

Inventory management

Email/phone support

Lifting 40 lbs

Job description

Atlantic Health System is seeking an IT Support Technician 1 on a Per Diem basis. The role delivers end-user support for workstations, peripherals, and mobile devices. Responsibilities include diagnosing and troubleshooting software and hardware and coordinating with Information Technology Management to ensure 24/7 coverage.

Typical hours are 37.5 per week. The candidate provides first-level technical assistance, responds to emails and calls promptly, manages inventory, and escalates issues as