IT Support Technician - Quick, User-Focused Help Desk

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

VXI Global Solutions LLC is seeking an Associate, IT Support to assist internal staff with day-to-day IT issues and system maintenance. You will troubleshoot hardware, software, and network problems, manage user accounts, and document solutions in the help desk system.

The role emphasizes strong communication, teamwork, and a customer-focused approach, with optional CompTIA A+ certification as a plus. Overnight/weekend duties may be required to keep daytime operations smooth.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of IT support or related technical experience preferred.
• Basic understanding of hardware, OS (Windows/macOS), and networking fundamentals.
• Familiar with Microsoft Office Suite and common software applications.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills; able to explain technical concepts clearly.
• Customer-focused attitude and commitment to high-quality support.
• Ability to work independently and in a team in a fast-paced environment.
• CompTIA A+ certification or equivalent is a plus.
• Overnight/weekend off-hours duties may be required to minimize daytime disruption.

Responsibilities

• Respond to and resolve IT support requests via phone, email, and in person.
• Perform basic troubleshooting of hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software.
• Support common business apps like Microsoft Office Suite and email clients.
• Assist with user account management and access provisioning.
• Document support activities and solutions in the help desk system.
• Escalate complex issues to senior IT staff as needed.
• Maintain an accurate inventory of IT assets.
• Educate users on IT security and proper system usage.
• Collaborate with IT colleagues to deliver effective support.

Skills

Problem-solving

Communication skills

Teamwork

Customer service mindset

Education

High school diploma or equivalent

Associate's degree in Information Technology or related field preferred

Tools

Microsoft Office Suite

Job description

VXI Global Solutions LLC is seeking an Associate, IT Support to assist internal staff with day-to-day IT issues and system maintenance. You will troubleshoot hardware, software, and network problems, manage user accounts, and document solutions in the help desk system.

The role emphasizes strong communication, teamwork, and a customer-focused approach, with optional CompTIA A+ certification as a plus. Overnight/weekend duties may be required to keep daytime operations smooth.