IT Help Desk Specialist | Onsite Support (Travel)

Clearway Pain; Pensacola (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Clearway Pain is seeking an IT Systems Specialist I to be the initial contact for technology issues across locations. You will log, diagnose, and resolve first-level requests for devices, accounts, and applications, escalating when needed and documenting outcomes.

You will assist with onboarding/offboarding, inventory, and basic network troubleshooting, while following HIPAA policies and contributing to knowledge bases.

Qualifications

• First-level IT support for Windows/macOS devices and peripherals.
• Administrates accounts and licenses per procedures, including MFA.
• Assists with Microsoft 365 apps and EHR systems within HIPAA rules.

Responsibilities

• Serve as first point of contact for help desk calls, tickets, chats, and walk-ups.
• Troubleshoot first-level issues on devices and printers; document resolutions.
• Assist with account administration and device provisioning per SOPs.
• Support Microsoft 365 apps, Intune enrollment, and EHR access as needed.
• Escalate complex issues with complete notes and timelines.
• On-site support at clinic locations and participate in on-call rotation.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Problem solving

Education

High School Diploma or equivalent

1 year IT support experience

Tools

Microsoft Entra ID

Microsoft 365

Intune

EHR systems

Ticketing system

Remote support tools

Job description

Clearway Pain is seeking an IT Systems Specialist I to be the initial contact for technology issues across locations. You will log, diagnose, and resolve first-level requests for devices, accounts, and applications, escalating when needed and documenting outcomes.

You will assist with onboarding/offboarding, inventory, and basic network troubleshooting, while following HIPAA policies and contributing to knowledge bases.