IT Help Desk Specialist – On-Call Support

HORN MEMORIAL HOSPITAL FOUNDATION; Ida Grove (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Educational Assistance

On-Site Cafeteria

Employee Assistance Program

Job summary

Horn Memorial Hospital is seeking an IT Help Desk Support Specialist to serve as the primary contact for IT support requests across the hospital and clinics. The role provides first‑level technical support, assists with onboarding, and handles IT inventory, badges, and Vocera communications, with a Monday–Friday schedule and on‑call rotation.

You will troubleshoot issues, reset passwords, support Windows and Oracle Health Cerner accounts, coordinate new employee tech setups, document activities,

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent education, certifications, or relevant work experience may be considered.
• Previous help desk, technical support, or IT troubleshooting experience preferred.
• Basic knowledge of Windows, Microsoft 365, computer hardware, printers, and user account management.
• Willingness to learn Vocera and other hospital technology systems.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to maintain confidentiality, work independently, collaborate with the IT team, and participate in a rotating on-call schedule.

Responsibilities

• Answer incoming IT calls and requests, document issues, and route them to the appropriate IT team member.
• Troubleshoot common computer, printer, software, and hardware issues.
• Perform authorized password resets and basic account support for Windows and Oracle Health (Cerner).
• Coordinate IT setup and technology orientations for new employees.
• Create, issue, manage, and deactivate employee badges according to established procedures.
• Track IT inventory, equipment assignments, and loaner devices.
• Prepare, distribute, install, maintain, and coordinate repairs for IT equipment.
• Assist with workstation upgrades, equipment replacements, and other IT projects.
• Assist with scheduled monthly IT downtime activities, including preparation, testing, communication, and post-maintenance support as assigned.
• Assist with Vocera device distribution, user assignments, basic troubleshooting, and ongoing device management.
• Maintain accurate documentation of support requests, equipment, badges, and troubleshooting activities.
• Participate in the IT department’s rotating on-call schedule and assist with after-hours support.

Skills

Help desk experience

Customer service

Problem solving

Communication

Education

Associate degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft 365

Printer hardware

User account management

Vocera

Job description

Horn Memorial Hospital is seeking an IT Help Desk Support Specialist to serve as the primary contact for IT support requests across the hospital and clinics. The role provides first‑level technical support, assists with onboarding, and handles IT inventory, badges, and Vocera communications, with a Monday–Friday schedule and on‑call rotation.

You will troubleshoot issues, reset passwords, support Windows and Oracle Health Cerner accounts, coordinate new employee tech setups, document activities,