On-Call IT Field Support Technician (Richmond)

Global Medical Response

Richmond (VA)

On-site

USD 65,000 - 70,000

Full time

4 days ago

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Job summary

Global Medical Response is seeking an IT Field Support Technician in Richmond, VA to serve as the local go-to for technology needs and to provide 24/7 support for mission-critical systems. The role covers planning, installation, configuration, and ongoing maintenance to meet business needs.

Responsibilities include tier-two support, security management, device provisioning, and coordinating training with IT and field staff.

Qualifications

MS Windows system administration experience preferred
4 Year Degree in computer science or related field, or equivalent experience required
CSE, MPC, and A+ Certification preferred
Customer service skills required

Responsibilities

Provides tier-two support for deployed technology in their area.
Monitors and optimizes system performance, ensuring data integrity.
Develops and maintains an OS hardware/software configuration database.
Administers system security, including access, virus, and patch management.
Implements software upgrades and enhancements, including firmware revisions.
Responds to technical assistance requests, including on-call for emergencies.
Coordinates end user training and collaborates with GMR IT and field staff.
Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
Troubleshoots and resolves desktop/laptop issues and application software problems.
Manages documentation, asset inventories, and cabling connections.
Coordinates vendor support, maintenance, repairs, and participates in key committees.
Conducts routine audits to ensure compliance with IT standards and policies.