On Call Guest Service Agent - Part Time

Black Drum Brewing; Myrtle Beach, Northern (SC, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Kingston Resorts in Myrtle Beach is seeking a Guest Service Agent for an on/call role at the Hilton Myrtle Beach Resort. The position requires a friendly demeanor, strong guest service skills, and the ability to work weekends and holidays.

Immediate opportunities to contribute to guest satisfaction and daily hotel operations. This role supports front desk and guest services, with duties including handling inquiries, processing folios, and resolving issues to ensure a memorable stay for guests at

Qualifications

• 1-2 years of experience as Guest Service Agent
• Equal Opportunity Employer – federal rights notice in hiring information
• Flexible schedule required, including weekends and holidays
• On/Call position at Hilton Myrtle Beach Resort in Myrtle Beach

Responsibilities

• Maintain knowledge of hotel operations, daily activities, and room products.
• Answer telephone calls within 3 rings with correct salutations and etiquette.
• Ascertain callers’ needs through open-ended questions.
• Describe room accommodations and all amenities.
• Resolve guest complaints to ensure guest satisfaction.
• Present folio to guest and resolve disputed charges.
• Assist departments with groups, inventory, and guest information.
• Perform additional duties as assigned.

Skills

Team Partner

Dedicated

Ability to Make an Impact

Growth Opportunities

Job description

• Travel Required : No

Description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is an On/Call position working at the Hilton Resort, Myrtle Beach. Flexible schedule is required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

#INDHMB

Travel Required

No .

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Experience

Required

1-2 years:

Guest Service Agent

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.