On Call Guest Service Agent - Part Time

EOS; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Kingston Resorts in Myrtle Beach is seeking an on-call/part-time front desk team member for the Hilton Myrtle Beach Resort location. You will answer calls, describe rooms and amenities, accommodate guest requests, and maintain guest history records to ensure excellent service.

Flexible schedule including weekends and holidays is required. This is an on-site role with equal opportunity employment. Apply to join a friendly, guest-focused team.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain knowledge of and comply with departmental policies and standards.
• Answer telephone calls within 3 rings with proper salutations.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and amenities.
• Accommodate special requests and document in system.
• Access guest history records to service guests; maintain data.
• Resolve guest complaints to ensure satisfaction.
• Handle assigned bank and ensure monetary accuracy.
• Communicate guest information to relevant departments.
• Present folio, resolve disputed charges.
• Assist departments with information on groups, inventory, and guest data.
• Perform additional duties as assigned.

Job description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is an On/Call position working at the Hilton Resort, MyrtleBeach. Flexible schedule is required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

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