On Call Guest Service Agent - Part Time

Kennebunkport Resort Collection; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kingston Resorts, owner/operator within Myrtle Beach, is seeking an On/Call Front Desk professional for the Hilton Myrtle Beach Resort. You will assist guests, manage check-ins and inquiries, and coordinate with hotel departments to ensure a smooth guest experience.

Flexibility is required to cover weekends and holidays, with a friendly, professional demeanor and attention to detail in all guest interactions.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Resolve guest complaints, ensuring guest satisfaction.

Job description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is an On/Call position working at the Hilton Resort, Myrtle Beach . Flexible schedule is required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace