On-Call Front Desk Receptionist

The Salvation Army; Clay Arsenal (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

The Salvation Army, Southern New England Division, is seeking an On-Call Front Desk Receptionist at Divisional Headquarters in Hartford, CT. You will greet visitors, handle phone inquiries, and manage incoming parcels in a courteous, professional manner.

The role requires strong customer service, reliability, and the ability to follow instructions in a fast-paced nonprofit setting. You will help maintain building security, assist with basic office tasks, and reflect the organization’s mission in

Qualifications

• Receptionist experience required, ideally in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, changing environment.
• Strong customer service and communication skills.
• Maintain confidentiality and discretion.
• Professional appearance and dependability.

Responsibilities

• Check voice messages and forward them to appropriate parties.
• Direct incoming phone calls and inquiries to appropriate internal and external resources.
• Ensure personnel and visitors entering the building comply with building protocols.
• Greet all visitors warmly in a way that reflects The Salvation Army's mission and integrity.
• Always engage professionally and positively with the public, whether in person, via email, or over the phone.
• Maintain a clean and professional work environment.
• Monitor video surveillance of the exterior of the building and report any concerns immediately.
• Open the front gate at the beginning of the workday and secure it at the end of the workday.
• Accept parcels and inform the relevant personnel of delivery.

Skills

Receptionist experience

Customer service

Verbal communication

Written communication

Attention to detail

Confidentiality

Professional appearance

Independent worker

Teamwork

Tools

Microsoft Office

Job description

Overview

Location: Divisional Headquarters (Hartford, CT)

Status: On-Call (as needed)

Scope of Position: Greet visitors at the front door, handle incoming phone calls and inquiries, and receive or deliver incoming parcels as needed.

Responsibilities

• Check voice messages and forward them to appropriate parties.
• Direct incoming phone calls and inquiries to appropriate internal and external resources.
• Ensure personnel and visitors entering the building comply with building protocols.
• Greet all visitors warmly in a way that reflects The Salvation Army's mission and integrity.
• Always engage professionally and positively with the public, whether in person, via email, or over the phone.
• Maintain a clean and professional work environment.
• Monitor video surveillance of the exterior of the building and report any concerns immediately.
• Open the front gate at the beginning of the workday and secure it at the end of the workday.
• Accept parcels and inform the relevant personnel of delivery.

Qualifications

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

Learn more about The Salvation Army's Southern New England Division athttps://easternusa.salvationarmy.org/southern-new-england/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.