Front Desk Concierge (On-Call) – Nonprofit HQ

The Salvation Army; Connecticut; On-site; USD 21,000 - 30,000; Part time

Job summary

The Salvation Army Divisional Headquarters in Hartford, CT is seeking an On-Call Front Desk/Receptionist to greet visitors, handle inquiries, and manage deliveries. You will respond to phone messages and route calls, ensuring building protocols are followed while maintaining a professional, welcoming environment.

Ideal candidates have receptionist experience, strong communication skills, and the ability to work independently in a fast-paced setting.

Qualifications

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interests of The Salvation Army.

Responsibilities

• Greet visitors at the front door and handle inquiries.
• Check voice messages and forward them to appropriate parties.
• Direct incoming calls and inquiries to the right resources.
• Ensure building protocols are followed by personnel and visitors.
• Greet visitors warmly and reflect the organization’s mission.
• Engage professionally with the public in person, email, or phone.
• Maintain a clean and professional work environment.
• Monitor exterior building video surveillance and report concerns.
• Open the front gate at start of day and secure it at end.
• Accept parcels and inform relevant personnel of delivery.

Skills

Receptionist experience

Customer service

Attention to detail

Organizational skills

Interpersonal skills

Verbal & written communication

Microsoft Office

Tools

Microsoft Office

Job description

The Salvation Army Divisional Headquarters in Hartford, CT is seeking an On-Call Front Desk/Receptionist to greet visitors, handle inquiries, and manage deliveries. You will respond to phone messages and route calls, ensuring building protocols are followed while maintaining a professional, welcoming environment.

Ideal candidates have receptionist experience, strong communication skills, and the ability to work independently in a fast-paced setting.