Front Desk - On Call

The Salvation Army Cascade Division; United States; Sur place; USD 25 000 - 35 000; Temps partiel

Résumé du poste

The Salvation Army Cascade Division is seeking two on-call Front Desk staff to serve as the first point of contact for staff, guests, and clients. This role requires a welcoming demeanor, confidentiality, and strong communication skills to greet visitors and route inquiries.

Responsibilities include front desk operations, scheduling assistance, safety monitoring, and adherence to Salvation Army policies. This is a temporary on-call, non-exempt position with an on-site work arrangement and hourly

Qualifications

• Teamwork and positive client engagement.
• Consistent attendance, accuracy, and timeliness.
• Proficiency with office equipment and computers.
• Clear written and verbal communication.
• Self-discipline for repetitive tasks with quality.
• Ability to follow directions and maintain a flexible schedule.
• Ability to handle multiple projects on a time-sensitive basis.
• Ability to communicate clearly during stressful moments.
• Ability to receive and follow directions.

Responsabilités

• Monitor safety and security of the facility and clients using cameras and locked entries.
• Familiarize yourself with client/house rules, Salvation Army policy, and front desk procedures.
• Maintain files and information in an appropriate manner.
• Maintain key security and distribute keys as necessary.
• Receive and route inquiries, messages, and forms as appropriate.
• Refer clients to appropriate staff when needs arise.
• Maintain front desk paperwork including Daily Register, Sign In/Out, Curfew/AWOL.
• Remain awake and alert at all times for safety and security.
• Assist the intake of new clients.
• Maintain the front desk in a neat, clean, professional manner.
• Assist with scheduling as needed.
• Report concerns/incidents to supervisor.
• Attend Team Meetings when scheduled.
• Conduct & record BA testing using Breathalyzer.
• Observe, record and report Urinalysis testing as assigned.
• Perform other duties as assigned.

Connaissances

Team player

Reliability

Office equipment

Communication

Attention to detail

Flexibility

Multi-tasking

Crisis comms

Follow directions

Description du poste

Job Description

Recruiting Opportunity Closes: 08.11.2026

Hourly Wage: $21.91

Hours Per Week: On-Call

Status: Non-Exempt / Temporary On-Call

Number of Positions: 2

Department: Operation

Position Title: On-Call Front Desk

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Scope of Position

This position is the first impression of The Salvation Army for staff, guests, and clients and therefore, requires a positive, calm, welcoming demeanor and cooperative attitude demonstrating excellent people skills at all times. The employee will greet and record all guests entering in and calling the facility with professionalism and courtesy. All employees must work within the policies and procedures of, The Salvation Army, The Veterans Administration, and The Salvation Army Veterans and Family Center as well as extreme confidentiality (regulated by HiPPA compliance). Excellent written and verbal communication in a professional manner is a must in all interpersonal relations.

The individual hired for this position cannot participate in any form of substance abuse or show evidence of use while present on Salvation Army property.

Knowledge Skills & Abilities Required

• Must be a cooperative member of a team and encourage clients and guests to do the same.
• Position requires consistent attendance, accuracy, and timeliness in completion of tasks.
• Working knowledge of office equipment, telephone, fax, copier, and computer a must.
• Communicate in written and verbal communication effectively.
• Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
• Ability to follow directions and complete daily tasks while maintaining a flexible yet self-motivated schedule.
• Ability to address multiple projects in a time-sensitive manner.
• Ability to communicate critical information accurately during stressful crisis moments.
• Ability to receive and follow directions.

Essential Duties & Responsibilities

• Monitor safety and security of the facility and clients using the cameras and locked entries.
• Familiarize yourself with client/house rules, Salvation Army Policy, and Front Desk procedures.
• Maintain files and information in an appropriate manner.
• Maintain key security and distribute keys as necessary.
• Receive and route inquiries, messages, and communication forms as appropriate.
• Refer clients to appropriate staff when they present a need.
• Maintain front desk paperwork including Daily Register, Sign In/Out, Curfew/AWOL, etc.
• Must remain awake and alert at all times for the safety and security of the facility and clients.
• Assist the intake of new clients.
• Maintain the front desk in a neat, clean, orderly, and professional manner.
• Assist with scheduling as needed.
• Report all concerns and incidents to supervisor or appropriate staff.
• Attend Team Meetings when scheduled.
• Conduct & record BA testing using Breathalyzer.
• Observe, record and report Urinalysis testing as assigned.
• Perform other duties as assig