Front Desk Associate (On-Call) – Nonprofit Welcome Hub

The Salvation Army USA Eastern Territory; Hartford (CT); On-site; USD 28,000 - 40,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking an On-Call Front Desk Receptionist at the Divisional Headquarters in Hartford, CT. You will greet visitors, answer phones, and manage deliveries.

This role requires professional communication, confidentiality, and the ability to work independently or with a team in a fast-paced environment.

Join a mission-driven nonprofit and help maintain a welcoming, orderly front office while promoting the organization’s values.

Qualifications

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interests of The Salvation Army.

Responsibilities

• Greet visitors at the front door and answer inquiries.
• Handle incoming phone calls and forward messages appropriately.
• Receive or deliver incoming parcels as needed.
• Monitor building protocols and maintain a secure entrance environment.
• Engage professionally with the public in person, by email, or by phone.
• Maintain a clean and professional front office area.
• Manage voice messages and direct them to the correct contacts.
• Open the front gate at the start of the day and secure it at close.

Skills

Receptionist experience

Microsoft Office

Customer service

Communication skills

Confidentiality

Attention to detail

Professional appearance

Team player

Tools

Microsoft Office

Job description

The Salvation Army USA Eastern Territory is seeking an On-Call Front Desk Receptionist at the Divisional Headquarters in Hartford, CT. You will greet visitors, answer phones, and manage deliveries.

This role requires professional communication, confidentiality, and the ability to work independently or with a team in a fast-paced environment.

Join a mission-driven nonprofit and help maintain a welcoming, orderly front office while promoting the organization’s values.