Front Desk Receptionist - On Call

The Salvation Army USA Eastern Territory; Hartford (CT); On-site; USD 28,000 - 40,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking an On-Call Front Desk Receptionist at the Divisional Headquarters in Hartford, CT. You will greet visitors, answer phones, and manage deliveries.

This role requires professional communication, confidentiality, and the ability to work independently or with a team in a fast-paced environment.

Join a mission-driven nonprofit and help maintain a welcoming, orderly front office while promoting the organization’s values.

Qualifications

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interests of The Salvation Army.

Responsibilities

• Greet visitors at the front door and answer inquiries.
• Handle incoming phone calls and forward messages appropriately.
• Receive or deliver incoming parcels as needed.
• Monitor building protocols and maintain a secure entrance environment.
• Engage professionally with the public in person, by email, or by phone.
• Maintain a clean and professional front office area.
• Manage voice messages and direct them to the correct contacts.
• Open the front gate at the start of the day and secure it at close.

Skills

Receptionist experience

Microsoft Office

Customer service

Communication skills

Confidentiality

Attention to detail

Professional appearance

Team player

Tools

Microsoft Office

Job description

Location: Divisional Headquarters (Hartford, CT)

Status: On-Call (as needed)

Scope of Position: Greet visitors at the front door, handle incoming phone calls and inquiries, and receive or deliver incoming parcels as needed.

Responsibilities

• Check voice messages and forward them to appropriate parties.
• Direct incoming phone calls and inquiries to appropriate internal and external resources.
• Ensure personnel and visitors entering the building comply with building protocols.
• Greet all visitors warmly in a way that reflects The Salvation Army's mission and integrity.
• Always engage professionally and positively with the public, whether in person, via email, or over the phone.
• Maintain a clean and professional work environment.
• Monitor video surveillance of the exterior of the building and report any concerns immediately.
• Open the front gate at the beginning of the workday and secure it at the end of the workday.
• Accept parcels and inform the relevant personnel of delivery.

Qualifications

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.