Front Desk Guest Service Agent - Reservations & Guest Care

Stonebridge; Basking Ridge (NJ); On-site; USD 20,000 - 29,000; Part time

Job summary

Stonebridge is seeking a Guest Service Agent in Basking Ridge, NJ, to support front desk operations and ensure a high level of guest satisfaction. This part-time role involves check-in/check-out, payments, and guest inquiries.

Responsibilities include greeting guests, managing reservations, recording charges, and coordinating with housekeeping. Experience in hotel front desk and PMS is preferred; flexible schedule required.

Qualifications

• Front desk/guest service experience preferred.
• Strong customer service and communication skills.
• Proficient with PMS and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and collect payments for accommodation.
• Keep accurate records of room availability and guest accounts in the PMS.
• Compute bills, collect payments, and make change for guests.
• Coordinate with housekeeping and maintenance on guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local dining.

Skills

Customer service

Communication

Cash handling

PMS proficiency

Office software

Tools

Property Management System

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a Guest Service Agent in Basking Ridge, NJ, to support front desk operations and ensure a high level of guest satisfaction. This part-time role involves check-in/check-out, payments, and guest inquiries.

Responsibilities include greeting guests, managing reservations, recording charges, and coordinating with housekeeping. Experience in hotel front desk and PMS is preferred; flexible schedule required.