Guest Experience Front Desk Specialist

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection

Professional development and volunteer

Job summary

MGM Resorts International is hiring a Front Desk Clerk at Mandalay Bay in Las Vegas. You will welcome guests, manage check-ins/outs, handle billing and cash transactions, and coordinate with other departments to fulfill guest requests.

The role emphasizes security, privacy, and guest satisfaction as part of the SHOW service basics. The position involves flexible shifts, including weekends and holidays, and offers opportunities to promote MGM Rewards and upgrades where available.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma or GED required.
• Work varied shifts, to include weekends and holidays required.

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
• Perform other job-related duties as requested.

Education

High School Diploma or GED

Job description

MGM Resorts International is hiring a Front Desk Clerk at Mandalay Bay in Las Vegas. You will welcome guests, manage check-ins/outs, handle billing and cash transactions, and coordinate with other departments to fulfill guest requests.

The role emphasizes security, privacy, and guest satisfaction as part of the SHOW service basics. The position involves flexible shifts, including weekends and holidays, and offers opportunities to promote MGM Rewards and upgrades where available.