Front Desk Operations Leader: Guest Experience Champion

MGM Resorts; Las Vegas (NV); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health & income protection

Job summary

MGM Resorts International in Las Vegas seeks an Hotel Operations Manager to support the Senior Hotel Manager with leadership for the Front Desk team, guiding operational and financial goals and ensuring guest satisfaction according to MGM service standards.

You will lead day-to-day activities, implement policies and procedures, supervise staff, and drive engagement to maintain exceptional guest experiences across the Front Desk operations.

Qualifications

• Must be 21 years of age or older
• Previous experience working in a similar resort setting preferred
• Previous experience managing employees under a collective bargaining agreement preferred
• Technical knowledge and experience with HotSOS or other service optimization system preferred
• Technical knowledge and experience with Opera preferred

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

Skills

Front desk leadership

Employee engagement

Coaching and development

Guest experience focus

Tools

HotSOS

Opera

Job description

MGM Resorts International in Las Vegas seeks an Hotel Operations Manager to support the Senior Hotel Manager with leadership for the Front Desk team, guiding operational and financial goals and ensuring guest satisfaction according to MGM service standards.

You will lead day-to-day activities, implement policies and procedures, supervise staff, and drive engagement to maintain exceptional guest experiences across the Front Desk operations.