On-Call Field Service Technician – ImageTrac Systems

Imaging Business Machines, LLC; Philadelphia (Philadelphia County); Sur place; USD 34 000 - 55 000; Plein temps

Résumé du poste

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain and troubleshoot ImageTrac scanners across generations. You will diagnose mechanical and electronic faults, perform on-site installations, and meet contracted response times.

The role requires hands-on hardware knowledge, strong customer service, and flexibility for after-hours dispatches. You will maintain familiarity with IBML software such as SoftTrac and Docnetics, manage assets, and ensure quality work meets

Qualifications

• Associates degree in electronics and/or mechanical engineering or equivalent work experience.
• Strong technical knowledge of mechanical and electronic systems is expected.

Responsabilités

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Formation

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Description du poste

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain and troubleshoot ImageTrac scanners across generations. You will diagnose mechanical and electronic faults, perform on-site installations, and meet contracted response times.

The role requires hands-on hardware knowledge, strong customer service, and flexibility for after-hours dispatches. You will maintain familiarity with IBML software such as SoftTrac and Docnetics, manage assets, and ensure quality work meets