On-Call Field Service Installation Technician (Cable & Internet)

Zito Media; Winnemucca, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Job summary

Zito Media is hiring a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services and end user equipment. This role requires on-call evenings and weekends and may involve out-of-state travel.

Prior service experience is preferred, but training will be provided for the right candidate. The position emphasizes safety, customer service, and adherence to company standards.

Qualifications

• High school diploma or its equivalent.
• Valid state driver’s license with excellent driving record.
• Basic computer troubleshooting including email and MS Office.
• Prior experience in a service environment preferred.
• Ability to climb ladders and poles daily.
• Able to work outdoors in all types of weather.

Responsibilities

• Install cable television, internet and phone services.
• Complete and submit all assigned work orders.
• Identify faults within the subscriber drop up to the subscriber equipment and correct them.
• Complete work assignments generated through subscriber service requests.
• Communicate effectively with the customer concerning reception problems, instructions and services.
• Apply technical expertise to a variety of situations and implement the best solutions.
• Work under minimal supervision and inform supervisor as needed.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties as assigned or as become evident.
• Travel out of state may be required to assist with coverage.

Skills

Ladder safety

Driver's license

Customer communication

Basic computer troubleshooting

Field work teamwork

Education

High school diploma or equivalent

Tools

MS Office

Job description

Zito Media is hiring a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services and end user equipment. This role requires on-call evenings and weekends and may involve out-of-state travel.

Prior service experience is preferred, but training will be provided for the right candidate. The position emphasizes safety, customer service, and adherence to company standards.