On-Call Event Center Usher — Guest Services & Safety

California Baptist University; Riverside (CA); On-site; USD 21,352 - 23,419; Part time

Benefits offered by this job

Employee benefits

Job summary

California Baptist University in Riverside is seeking an Events Center Usher for on-call duties during scheduled events. The role focuses on welcoming guests, providing directions, and maintaining order throughout events.

No prior experience required; candidates must obtain first aid certification and deliver excellent customer service. The position offers hourly wages from $15.50 to $17.00 plus a benefits package.

Qualifications

• Currently have or able to obtain a valid basic first aid certification.
• Ability to provide excellent customer service to guests.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to maintain confidentiality.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to create, compose, and edit written materials.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions.

Responsibilities

• Maintain a highly visible presence to arriving guests.
• Present a pleasant demeanor while responding to guest inquiries.
• Provide directions to assigned and general seating areas and guest facilities/services.
• Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
• Report to a supervisor any urgent or concerning situations or behaviors.
• Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
• Assist guests in exiting during routine and exigent circumstances.
• Answer general questions about the University and Athletics Department.

Skills

Customer service

First aid certification

Written communication

Confidential information handling

Interpersonal skills

Emergency response coordination

Job description

California Baptist University in Riverside is seeking an Events Center Usher for on-call duties during scheduled events. The role focuses on welcoming guests, providing directions, and maintaining order throughout events.

No prior experience required; candidates must obtain first aid certification and deliver excellent customer service. The position offers hourly wages from $15.50 to $17.00 plus a benefits package.