Events Center Usher (On-Call)

Dr. Robert K. Jabs School of Business; Riverside (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A university's business school is seeking an Events Center Usher to provide a welcoming presence for guests at activities. Responsibilities include assisting guests, providing directions, and ensuring safety during events. Candidates must have valid first aid certification and strong communication skills. This is an on-call position in Riverside, California.

Qualifications

• Valid basic first aid certification from the American Red Cross or recognized provider.
• Ability to provide excellent customer service.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain a visible presence to arriving guests.
• Provide directions and resolve seating disputes.
• Assist guests in exiting during emergencies.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Independent judgment

Basic first aid certification

Job description

Summary

The Events Center Usher position acts as a welcoming, knowledgeable, and informative presence to guests attending scheduled activities in the University’s Events Center by performing the following duties. This is an on‑call position.

Essential Duties And Responsibilities

• Maintain a highly visible presence to arriving guests
• Present a pleasant demeanor while responding to guest inquiries.
• Provide directions to assigned and general seating areas and guest facilities/services.
• Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
• Report to a supervisor any urgent or concerning situations or behaviors.
• Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
• Assist guests in exiting during routine and exigent circumstances.
• Answer general questions about the University and Athletics Department.

Other duties may be assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge, Skills and Abilities

• Valid basic first aid certification from the American Red Cross or other recognized provider.
• Ability to provide excellent customer service to guests.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to maintain confidentiality.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to create, compose, and edit written materials.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions.