Events Center Usher (On-Call)

California Baptist University; Riverside (CA); On-site; USD 21,352 - 23,419; Part time

Benefits offered by this job

Employee benefits

Job summary

California Baptist University in Riverside is seeking an Events Center Usher for on-call duties during scheduled events. The role focuses on welcoming guests, providing directions, and maintaining order throughout events.

No prior experience required; candidates must obtain first aid certification and deliver excellent customer service. The position offers hourly wages from $15.50 to $17.00 plus a benefits package.

Qualifications

• Currently have or able to obtain a valid basic first aid certification.
• Ability to provide excellent customer service to guests.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to maintain confidentiality.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to create, compose, and edit written materials.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions.

Responsibilities

• Maintain a highly visible presence to arriving guests.
• Present a pleasant demeanor while responding to guest inquiries.
• Provide directions to assigned and general seating areas and guest facilities/services.
• Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
• Report to a supervisor any urgent or concerning situations or behaviors.
• Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
• Assist guests in exiting during routine and exigent circumstances.
• Answer general questions about the University and Athletics Department.

Skills

Customer service

First aid certification

Written communication

Confidential information handling

Interpersonal skills

Emergency response coordination

Job description

The compensation for this appointment will range from $15.50 to $17.00 hourly and reflects what California Baptist University reasonably expects to pay for this staff appointment. Actual compensation may vary based on the qualifications and experience of the applicant, as well as market conditions. In addition to wages, CBU offers a robust suite of employee benefits.

Position Summary Information

Summary

The Events Center Usher position acts as a welcoming, knowledgeable, and informative presence to guests attending scheduled activities in the University's Events Center by performing the following duties. This is an on-call position.

Essential Duties and Responsibilities

Other duties may be assigned.

• 1. Maintain a highly visible presence to arriving guests
• 2. Present a pleasant demeanor while responding to guest inquiries.
• 3. Provide directions to assigned and general seating areas and guest facilities/services.
• 4. Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
• 5. Report to a supervisor any urgent or concerning situations or behaviors.
• 6. Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
• 7. Assist guests in exiting during routine and exigent circumstances.
• 8. Answer general questions about the University and Athletics Department.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Currently have or able to obtain a valid basic first aid certification from the American Red Cross or other recognized provider.
• Ability to provide excellent customer service to guests.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to maintain confidentiality.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to create, compose, and edit written materials.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions.

Education and/or Experience

No prior experience or training required.

Open Date

Open Date 08/02/2017

Remove from Web

Open Until Filled Yes

Special Instructions to Applicants

• * Are you a Christian?
  • Yes
  • No
• * Do you attend church regularly?
  • Yes
  • No
• If no, please explain (required):

  (Open Ended Question)

• * Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
  • Yes (I am familiar and not in conflict)
  • No (I am in conflict or not familiar)